Shipping

We currently only post to the UK from the website but please contact us for a shipping cost for any international postage.

All items showing an Add to Cart button are in stock and ready to ship, they will ship using the details below. Any items that show as out of stock, you can use the stock notification form on these pages and we will contact you as soon as they arrive 🙂

* Shipping Information *

– Saturdays and Sundays are NOT classed as working days.

– Orders placed on a Friday afternoon after 1pm, during the weekend or on a Bank Holiday will be processed the following working day.

– Please note: if ‘leave in a safe place or with a neighbour’ is selected for delivery we can accept no responsibility for missing or lost items.

– Please note: Missed deliveries, Parcels that are refused delivery or returned to us because they have not been collected from a depot/parcel shop within 5 working days will incur a surcharge of £15 to cover the return costs we are charged by our courier.

– Missing parcels. Delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items.

Shipping within the U.K.

Orders are dispatched once a week but please do get in touch with us if you need your purchase earlier.
Our Standard Delivery of £5.95, please allow 3-5 working days from when you place your order for your Standard delivery order to arrive.  We also ship using both Royal Mail and various couriers.

Saturdays and Sundays are NOT classed as working days.

UK Shipping to the Isle of Wight, Isle of Man, Scottish Highlands, Scottish Islands, Channel Islands and Northern Ireland.
Some postcode restrictions apply to our Courier & Royal Mail services, if you are in the Scottish Highlands, Northern Ireland, Isle of Wight or Isle of Man please contact us if you require a next day or timed service as these are not offered at checkout and we can offer a quote using Royal Mail special delivery. If you live in these areas and your parcel is also over 2kg, there will be a surcharge of £4 to deliver by Royal Mail in two parcels.

Our courier service offers a range of delivery options once shipped, and provides a 1 hour timed delivery slot by text message and e-mail for your convenience. You will also have the option to change the delivery date, leave with a neighbour, or in a safe place if preferred once the order is in transit.

Please note: if ‘leave in a safe place or with a neighbour’ is selected for delivery we can accept no responsibility for missing or lost items.

Please note: Parcels that are refused delivery or returned to us because they have not been collected from a depot/parcel shop within 5 working days will incur a surcharge of £8 to cover our return costs.

Standard Packaging and Postage Delivery in the UK is £5.95 which when you think of the time saved driving and parking, is more than reasonable! (see below for more information about our commitment to only use recycled and low-impact packaging and services)

If you have any specific requests, please contact us on shop@harp-studio.com with your needs and we will work to accommodate them.

Missing Parcels.

Missing parcels, delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items.

Returns.

Please visit our Returns & Exchanges page for more information

Why No Free Shipping?

Long term free shipping is a bit of a myth, as either people or the planet are paying for it. Our shipping costs are not hidden in the price of a cheaply made item with a huge margin, it’s transparent, we all pay for shipping somehow as goods don’t miraculously teleport around the world and it has an impact on the environment which needs to be duly paid for. We work hard to bring you the fairest price possible, all our orders are sustainably wrapped, we use only biodegradable, recyclable or recycled packaging, and work with only responsible delivery providers, our courier is carbon neutral, and we also use Royal Mail where part of the delivery process is often done on foot.

Often the cost of postage does not cover actual shipping so we absorb the costs so please bear this in mind.