Booking Terms & Conditions

‘We’ refers to Mole Cottage. By making a booking, you agree that:

1. Booking and Payments

A Booking is confirmed on receipt of the non-refundable deposit for all Bookings with check in dates of more than 6 weeks away. For all Bookings that have a check in date of less than 6 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. (Please see point 4. Cancellation).

Phone or email enquiries will be dealt with in the order they are received, but please be aware that we will only reserve your selected dates for 5 days without receipt of the suitable payment. If payment is not made within 5 days your reservation will be cancelled (unless we have agreed with you beforehand to reserve it for longer – please contact us if you need this).

Where a deposit has been paid, full balance payment must be paid 6 weeks in advance of your check in date. Non payment of the balance on or before the due date shall be construed as a cancellation by the Hirer.

Deposits are non-refundable.


2. Hirer’s Obligation

The Hirer agrees:

  • To pay for any breakages, losses or damage to the property. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the tenancy. Particular attention must be given to the kitchen, ensuring that all equipment and utensils are left clean and tidy. The Hirer is responsible for any additional cleaning costs incurred as a result of not leaving it clean.

  • To permit us reasonable access to the property to carry out any urgent maintenance.

  • Not to sublet or share the property except with persons nominated when booking. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. (We reserve the right to terminate the hire without notice and without refund in case of a breach of this condition).

3. Pets

Unfortunately no pets are allowed at Mole Cottage.

4. Cancellation

If you wish to cancel the booking please advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of the e-mail/letter we will use our best endeavors to obtain a replacement letting and, if such replacement is obtained, will then refund you (less the deposit) any monies paid. If we are unable to re-let then we shall be entitled to retain all payments already made.

Transfer booking – if you wish you can transfer your balance to a new booking if you cancel your booking at least 6 weeks prior to your holiday and re-book before your original holiday start date.

5. Non-Availability of Property

If, for any reason beyond our control, the property is not available on the date booked, all rent paid in advance will be refunded in full. The Hirer shall have no further claims against Mole Cottage.

6. V.A.T.

Hooray – there is no extra charge for VAT.

7. Caring for Your Safety

Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is guests responsibility to inspect the property and grounds immediately on arrival and note any possible hazards. Check the layout of your holiday property so that in an emergency you can get out quickly and easily. Please read and respect any warning/hazard/restriction notices that we have placed in the property.

8. Arrival and Departure Times

The property is normally only available after 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure please. We may be able to adjust these times to suit, so feel free to ask!

9. Bed Linen

All bed linen is provided, and bedding is fully made up and ready for your arrival.  However, the sofa bed will be left as a sofa.

Bath, hand towels, and tea towels are also provided.

10. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. We hope we will rectify any shortcomings straight away. If after this you feel that the complaint still remains unresolved then notify us in writing, within 7 days of returning from your holiday. Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

11. Commitment to Quality

We are a family run business with a strong passion for enjoying the countryside.  We use our knowledge of the area to assist all our guests in making the most of their holiday in beautiful Presteigne.

12. Holiday Cancellation & Emergency Expenses Insurance

We recommend that you take out cancellation cover insurance for all members of your party. There are many policies that now cover cancellations due to Covid.